Penalty On Zomato State Consumer Court Orders Zomato To Pay Fine Of 2,000 Rupees For Cancellation Of Pizza Order Know Details Zomato, Penalty On Zomato, Online Food Delivery App
SCDRC Penalty on Zomato: Zomato which is a famous food...
SCDRC Penalty on Zomato: Zomato which is a famous food delivery app has lakhs of customers across the country. The Chandigarh State Consumer Disputes Redressal Commission, Chandigarh has imposed a total fine of Rs 10,000 while taking action on this food delivery app. Actually, a customer had filed a complaint against Zomato with the Chandigarh State Consumer Disputes Redressal Commission. After this, the commission has given this order while taking action on it. Let us tell you that the company had run a campaign in which it had promised to deliver the food on time, but later it canceled the order. In such a situation, the commission has taken action on Zomato on this matter.
What’s the matter?
Let us tell you that this case is from the year 2020 when a special campaign was run by the Zomato food delivery app. In this campaign, the company had claimed that it will deliver food to the customers’ doorstep in a given time. Failure to do so will refund the money to the customers. In such a situation, a customer Ajay Sharma ordered a pizza, for which he paid the full Rs 287. Along with this, he paid Rs 10 as Extra Delivery Charges. Later the company canceled the order 15 minutes after placing it without giving any reason and started the refund process.
The company took extra charge of Rs 10
According to the report published in News18, customer Ajay Sharma told that even after running the campaign, the company canceled the food order by placing it. This is gross negligence on the part of the company. Along with this, the company took an extra charge of Rs 10 for delivery of food and even after that the food was not delivered. This shows the negligence of the company.
Court gave this order to Zomato
According to reports, consumer Ajay Sharma first went to the Consumer Protection Court in the capital Delhi regarding this matter of the year 2020, but the court rejected his complaint. After this, he went to the Chandigarh State Consumer Disputes Redressal regarding the complaint, where accepting his complaint, the court has ordered the company to pay Rs 10,000 as compensation to the customer. Along with this, the court has also ordered the company to give a free meal to the customer. This free meal will have to be given to the customer by the company within 30 days.
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