Train Help: When you go to the IRCTC website, an animated cartoon of a woman appears, in which Ask Disha is written. This direction really helps the railway passengers completely during the site visit. It is ready to solve all your problems 24×7.

always ready to help
Ask Disha chatbot can help you if you face any problem in booking tickets online. This chatbot can explain you easy ways of booking tickets.
The help of Ask Disha can also be taken to know about the status of the train.
It can also be used to get information about the retiring room.
With Ask Disha, you can tell your PNR or transaction details by typing or even speaking and you can get ticket cancellation status instantly.
Ask Disha on the website also provides you information about train availability while booking tickets.
Ask Disha gives easy information about the failed transaction i.e. what is done if the transaction fails and the process to be done by the railways.
Ask Disha helps you to know the tatkal timings for booking tickets in emergency.

When was Ask Disha ChatBot launched?
IRCTC launched the Ask Disha chatbot on its official website irctc.co.in in October 2018 for the convenience of passengers. Disha Chatbot is a specially designed computer program. This program has been designed to solve the ticketing related issues with the passengers.

Can chatbots be used in Hindi too – Learn
Chatbot service as a digital service is a platform where users can ask any type of train ticket related queries online. Its Hindi version has also been started in the year 2020 in which Hindi speaking users can also ask questions in Hindi in Disha Chatbot.

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